Culture by Design, Blameless Problem-Solving and Impactful Company Rituals - Episode 99 with David J. Friedman

Our guest is David J. Friedman - Founder/CEO of CultureWise and the author of two books “Culture by Design” and “Fundamentally Different”

His leadership story began in the 1980’s where he cut his teeth as President of RSI, an award-winning employee benefits firm in the Philadelphia area. In 2006, RSI were the only company to win New Jersey’s highest award for quality – the Governor’s Award for Performance Excellence. It was their unique culture that was the foundation for their success. In 2011, David published my first book, Fundamentally Different, which is based on the insights he learned and taught throughout his leadership career. Since that time, he has led more than 600 workshops and taught more than 7,500 CEOs. In 2018, he published his second book, Culture by Design, which quickly became the “go to” manual for companies looking to truly operationalize their culture, and in 2021, he published its 2nd edition, updating his original work to address the challenges of the new remote workforce. With his team at High Performing Culture, he created the CultureWise® operating system which is now used by nearly one thousand companies across North America.

In this episode of Scaling Culture, Ron and David discuss:

• How people are your most significant and sustainable competitive advantage
• Why defining fundamental behaviours is more important than defining core values
• The power of practicing blameless problem-solving
• Building impactful company rituals that will last
• How to select a good culture fit and how to properly integrate them into your business.

For more information about David or his books, please go to davidjfriedman.com.

To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high-performing team, please go to ScalingCulture.Org.

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