Scaling Culture

*** Correction: Ron Lovett refers to Gary Kelly as President of Southwest Airlines, his actual title is CEO & President.

Senior Director of People for Southwest Airlines Shari Conaway, embodies the principles of Servant Leadership 

Shari learned her Leadership skills from the ground up, starting as a Recruiter and then holding several different positions leading up to her current role. In her over 26 years at Southwest, her focus has always been on leading, guiding, and serving both External and Internal Customers.

Shari has over 30 years of Human Resources experience and has a passion for the airline industry and for Southwest Airlines.

Today Shari gives us a crash course on culture, talent acquisition and everything that goes into building high-performing teams.

John DiJulius is the authority on World Class customer experience. He is an international consultant, keynote speaker, and best-selling author of five customer service books. His newest book is, The Relationship Economy - Building Stronger Customer  Connections in The Digital Age.

John isn’t just talking about it, he lives it, as a very successful entrepreneur. He is the founder of three businesses: The DiJulius Group, John Robert’s Spa, and Believe in Dreams, a non profit that helps make dreams come true for deserving children. John talks to us today about how to make customer service our greatest competitive advantage.

Ashley Goodall is an executive, leadership expert, author, and has spent his career exploring large organizations from the inside. 

He currently serves as the Senior Vice President of Methods and Intelligence at Cisco, the data and research engine behind all the people stuff across the company. Prior to this, he led Leadership and Team Intelligence, an organization at Cisco focused entirely on serving teams and team leaders. 

He is the co-author, with Marcus Buckingham, of Nine Lies About Work: A Freethinking Leader’s Guide to the Real World—which was selected as the best management book of 2019 by Strategy + Business and one of Amazon’s best business and leadership books of 2019. He is also the author of two cover stories in the Harvard Business Review: The Feedback Fallacy—which was Harvard Business Review’s most popular article of 2019—and Reinventing Performance Management. 

This edition of the scaling culture podcast was recorded with live audience on zoom. Guests could ask questions and interact live with our guest. For more information about our next live event pleas see the show description.

Certified Coach and former Entrepreneurs Organization president out of Montreal.

Shawn works with entrepreneurs and their businesses to help accelerate their growth, while finding personal balance and happiness. He actively participates in mentoring programs, helping young entrepreneurs improve as both business leaders and individuals.

In today's discussion Shawn talks about what is critical to becoming a more confident and happy leader.

Bill Gates calls her “super high bandwidth.”

Bill Clinton has thanked her for “fostering American entrepreneurship.”

 

For over 30 years Leadership and Culture Coach, Serial Entrepreneur, and New York Times bestselling author Christine Comaford has helped leaders navigate growth and change. She specializes in applied neuroscience, which helps her clients achieve tremendous results in record time.

 

Her three bestselling business books are Wall Street Journal bestseller & USA Today bestseller.

SmartTribes: How Teams Become Brilliant Together and 

PowerYour Tribe: Create Resilient Teams in Turbulent Times and New York Times bestsellers 

Rules for Renegades.

Beth Miller is the founder of executive velocity, an organization that provides expert advice on leadership capabilities and succession planning. On today's episode she discusses the assessment process, the importance of understanding potential and why leaders should give serious thought to their own succession planning efforts.

Links
Executive Velocity
Ashley Goodall Livecast Registration

Kevin Crenshaw is the author of Neverboss - a blueprint guide for empowering leadership. Kevin thrives on empowering leadership, creating order out of chaos, transforming cultures and companies, turning ordinary workers into extraordinary leaders and raising an incredible family.

Linkes:
Neverboss
Ashley Goodall Livecast Registration

 

This episode was recorded live with an audience from around the world. 

Gregg is President of Bluepoint Leadership Development, one of the finest leadership training and coaching companies in the world today. He personally coaches many of the most successful executives in the Fortune 100 companies and has worked in 40 countries in nearly every major industry.

 

Links

Bluepoint Leadership

The Master Coach

Ron Lovett

Scaling Culture Community

Registration for next LIVECAST

 

Sebastian Ross is a thought leader in the space of leadership, culture, and conscious business. His personal mission is to "Help people flourish in life through work." In this pursuit, he studies theories, methodologies, systems that allow companies to create healthy cultures, thriving employees, and by these means, achieve sustained social impact and financial success.

FREE LIVECAST REGISTRATION
Thursday July 23rd, 2pm EST join us as we interview Gregg Thompson on a special live edition of the Scaling Culture Podcast. There will be a Q&A session where you can ask your own questions and participate with our incredible guest.

Free Registration

Links:
Ron Lovett
Connolly Owens
Scaling Culture Community

Matt Symes is the CEO of Symplicity Designs, the President of United Sign & Trimline, and has equity interests in sectors as diverse as online education, geo-spatial scanning, bio-tech, and real estate.

Over the last 8 years, Matt has worked with more than 400 organizations leading transformational changes in workplace culture. Most recently during COVID-19 Symplicity emerged as a calming voice for more than 2000 leaders.

Links:
Symplicity Designs
Ron Lovett
Connolly Owens
Scaling Culture Community