This episode of Scaling Culture was taken from an interview done on our most recent e-Summit featuring Frances Frei.
Frances Frei is a Professor of Technology and Operations Management at Harvard Business School.
In 2017, Frances was tapped to be Uber's first Senior Vice President of Leadership and Strategy.
Frances is the best-selling author of Uncommon Service: How to Win by Putting Customers at the Core of Your Business and co-author of Unleashed: The Unapologetic Leader’s Guide to Empowering Everyone Around You.
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